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Yearbook of Experts® member profiles
James D. Feldman -- AI Concierge
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About: James D. Feldman, CSP, PCS, CPT, CITE, is the creator of Shift Happens! James D. Feldman, is a customer service expert who has spent over 30 years helping businesses create exceptional customer experiences. James is a renowned speaker, author, and consultant passionate about delivering practical strategies companies can use to win customers and keep them for life. With his engaging speaking style and wealth of experience, James can help your business take its customer service to the next level. He is the author of 13 books, delivered over 1,000 presentations and has written dozens of articles ranging from romance scams to innovative problem-solving to enriching the employee and customer experience. He has worked with various industries, including automotive, HBA, fast food, tourism, retail, hospitality, and healthcare.
Margo Berman - Creative Marketing Expert
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About: Her first book, Street-Smart Advertising: How to Win the Battle of the Buzz, was selected as a Featured Business Book in Delta Sky Magazine. She also created two 6-CD webinar sets on Street-Smart Advertising, which won a 2008 national AWC Clarion Award for Educational Reference. Her second advertising book, The Brains Behind Great Ad Campaigns was released in 2009, followed by her third one, The Copywriter's Toolkit in 2012. She launched her fourth book, MetaMind Yoga (2013), an inner guide to serenity with an accompanying website: www.MetaMindYoga.com. In 2017, she released another book, The Blueprint for Strategic Advertising. Margo is the inventor of tactikPAK™, an interactive, patented system of learning in ten topics: Advertising, Ad Strategy, Copywriting, Creativity, Design, Presentation, Promotion PR, Resume and Writing.
 

Recent News Releases
 Date HeadlineParticipant Name
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10/28/2024
James D. Feldman -- AI Concierge
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10/19/2024
James D. Feldman -- AI Concierge
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07/21/2024
James D. Feldman -- AI Concierge
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05/04/2023
James D. Feldman -- AI Concierge
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11/14/2022
James D. Feldman -- AI Concierge
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11/02/2022
James D. Feldman -- AI Concierge
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11/26/2021
James D. Feldman -- AI Concierge
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05/09/2020
James D. Feldman -- AI Concierge
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05/06/2020
James D. Feldman -- AI Concierge
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05/03/2020
James D. Feldman -- AI Concierge

Blog Posts
 Date HeadlineParticipant Name
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10/09/2014
Shift Happens!® when you give chocolates James D. Feldman -- AI Concierge
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10/01/2014
Shift Happens!® If you are a NOWIST James D. Feldman -- AI Concierge
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08/28/2014
Shift Happens!® When You Embrace and Leverage Technology James D. Feldman -- AI Concierge
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06/23/2014
Shift Happens!® When you start D-A-T-I-N-G Your Customers. James D. Feldman -- AI Concierge
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06/19/2014
Shift Happens!® When you shift from “Why” To “Wow” James D. Feldman -- AI Concierge
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06/16/2014
Shift Happens!® When You Commit To The Impossible. James D. Feldman -- AI Concierge
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05/23/2014
Shift Happens!® When you look for inspiration. James D. Feldman -- AI Concierge
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05/20/2014
Shift Happens! If you attend the 3D Thinking Workshop 5/28/14 James D. Feldman -- AI Concierge
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05/05/2014
Shift Happens!® When the rules change. James D. Feldman -- AI Concierge
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04/03/2014
Shift Happens!® When a will finds a way. James D. Feldman -- AI Concierge




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